Refund policy

Refund & Returns Policy

We want you to love what you order. If you don't, we'll make it right.

30-day promise You can ask for a refund or replacement within 30 days of delivery. Email us at dolphinchamp245@gmail.com with your order number and a short note (and a photo if the item is damaged or wrong).

What we cover

• Damaged, defective or wrong item: we send a free replacement or refund you in full. Please send a photo.
• Not what you hoped (change of mind): email us within 30 days of delivery. The item should be unused. We will tell you whether a return is needed or whether we can refund without one.
• Order never arrived: if tracking shows no delivery, we will resend or refund you in full.

How refunds work Approved refunds go back to your original payment method within 5–10 business days after we approve them. Original shipping is refunded if the item was damaged, wrong or never arrived.

Cancellations Email us as soon as possible. If your order has not shipped yet, we can cancel it for a full refund.

Not covered Items damaged by misuse, and orders where the wrong address was entered at checkout.

Questions? Email dolphinchamp245@gmail.com.